Billing Support is a role commonly used for staff members that focus on billing and collections.
With the many stressors in the day-to-day of running a dentistry the last thing anyone wants to worry about is billing. Finding answers on patient's lack of payment or issues surrounding it should never be time consuming or difficult. TeamCare provides a report that shows the issue and how close they are to resolving it. Commenting allows real time updates on situations to ensure details are communicated accurately.
Preauthorizations are often initiated by Front Desk that are working with a patient to establish a financial arrangement. If the patient requests that a preauthorization be sent on their behalf, the Front Desk can add a request to the queue so that it can get handled a later date.